forgot password?

Create an Account

Good Afternoon
Support

Warranty & General Policies

Return Authorizations

Return request require the following information:
• Invoice number
• Eastern Data part number
• Serial number or lot number
• Reason for return

RMA Request Form:
Submit RMA request form which you can complete online OR download from here

Return shipping address and instructions once you receive approval number:
RMA approval numbers expire 7 days from issue date
• RMA number must be marked on shipping label. (Don’t mark RMA number on MFG original boxes)
   MFG boxes that have been marked with RMA numbers or other markings will be refused and RMA voided.
   If you are shipping the item back in the original MFG box as the as the shipping carton DO NOT mark the RMA number
   on the box. Reference the RMA number on the shipping label only.
• Return shipments must be packed correctly to prevent shipping damage or RMA will be voided and returned.
• Return Accessories only when requested and noted on RMA form by Eastern Data Customer service.
   (e.g. for replacements, you do not return accessories and for credit, all accessories and original box must be returned)
• Include copy of RMA form
• Customer pays return shipping charges and Eastern Data will pay for replacement shipment fees.
   No call tags or return labels will be provided for credit, defective and/or DOA product.

Return address format:
Eastern Data
4386 Park Drive
Norcross, GA 30093
Attn: RMA # (list your RMA number)

General Returns Guidelines

RMA approvals are dependent on meeting Eastern Data’s guidelines and manufacture warranty where applicable. No return call tags or return shipping labels will be provided for DOA or defective products.

Return Reasons:
DOA (Dead on Arrival). DOA is considered when product does not work on arrival. DOA is considered only when claim during a reasonable amount of time such as 10 days from delivery. All DOA returns must have original box, manufacturer packing material returned with product. DOA products will received a replacement, credit will only be considered with management approval. Physical damage will void DOA and warranty.

Defective Product. Item must be without physical damage and be within warranty dates. Defective detail must be provided with RMA such as, does not boot, blue screen, etc.

Wrong Parts.Items that were ordered wrong and are stock items at Eastern Data will be considered for return and incur a 15% restocking fee. Special order items that are not stock and customer special orders are not returnable. All credits/refunds will be for the original value or the current market price, whichever is less.

RMA returns received without RMA approval numbers will be refused or returned automatically to shipper at your expense and Eastern Data will not be responsible for loss or damaged returns that are returned for not having prior approval number. RMA return products must be in a reasonable condition, such as no aftermarket stickers or labeling and no physical damage. Damaged, missing or stolen product must be reported within 3 days of receipt of goods to rma@ediatlanta.com, lack of prompt reporting will void shipping claims for replacements and or credits.

RMA product not received back within 7 days of RMA issued date, will void the RMA approval.

Standard RMA policy

a. RMA request for replacement

i.   Stock items within 30 days: EDI replacement only.
ii.  Stock items after 30 days: RMA with manufacturers directly, except Geovision and Power Supply.
iii. Non-stock items (special order) within 30 days: subject to vendor approvals and fees if applicable.
iv. Non-stock items (special order) after 30 days: RMA with manufacturers directly.

b. RMA request for credit

i.   Stock items within 30 days.
ii.  Stock items after 30 days: no return for credit
iii. Non-stock items (special order) within 21 days<: subject to vendor approval and fees if applicable.
iv. Non-stock items (special order) after 21 days: no return for credit


Automatic Voids of Warranty
:
• Damaging or removing manufacturer serial number or warranty label
• Physical damage by user or mishandling by user

Items that arrive with physical damage not sustained in shipping will be returned and RMA voided. If damaged in shipping back to Eastern Data, customer will need to place claim with carrier. Original boxes that have been marked, damaged or MFG labels have been covered will void RMA approval and return to sender. RMA number must be on shipping box, but not on the original MFG box. If you are shipping the item back in the original MFG box as the as the shipping carton DO NOT mark the RMA number on the shipping box. Reference the RMA number on the shipping label only.


System BTO Warranty

During the system warranty period, EDI will repair any defects in material or workmanship, or any failure of the hardware. Warranty repairs will be performed at the EDI facility. Any specific terms on warranty will be listed on your invoice (i.e. customer installed OS, etc.)

Under no circumstances will EDI be held liable for loss of, or damage to, data, or special, incidental, or indirect damages resulting from such data loss.

The customer is responsible for shipping costs when returning product for repair. EDI will pay shipping costs back to the customer. The customer is responsible for using the original or comparable packaging. EDI will not be responsible for shipping damage incurred on improperly packaged systems. Any replacement parts/products shall be new or serviceably used, and are warranted for the remainder of the original warranty. The warranty period is not extended as a result of purchasing any additional parts/products from EDI or upgrading the purchased computer. The customer must promptly notify EDI if there is a defect in material or workmanship. EDI must receive notice of all service requests before the warranty period expires.

EDI reserves the right to substitute functionally equivalent new or factory certified used parts. EDI’s responsibility is limited to repair or replacement.

The Warranty covers only hardware defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with production instructions, use of incompatible devices or accessories, improper or insufficient ventilation, acts of nature or improper installation, repairs necessitated by software problems or repairs made by anyone other than EDI or purchaser with the assistance of technical support from EDI.

Contact support at RMA@ediatlanta.com